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Returns & Refunds Policy

Last updated: August 2026

We are here to help

At West Home, we stand behind the quality of every product we offer. If you have any concerns about your order, please reach out to our support team and we will do our best to assist you.

Returns & Refunds

We are a small independent home-décor retailer and do not run a general change-of-mind return window. Our returns policy covers items that arrive damaged, defective, or different from what you ordered.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or a full refund. Claims raised more than 48 hours after delivery may not be accepted.

How to Reach Us

For any order-related concerns, please contact us via:

WESTHOME

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